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AIS customer feedback collection application

Absolute IT Solutions

Customer feedback collection application

Challenges:

  1. No visibility on your staff performance
  2. No visibility on your customers satisfaction
  3. Paper based surveys are not accurate and no guaranties that they will reach the proper person within the administration
  4. Not enough customers info for the marketing department
  5. You’re losing customers and you’re not even aware of that
  6. Delay to notice unsatisfied customer, lead to lose it

When it comes to any business model whose sell products and/or services, there’s one universal truth: no matter how great your project, product, or service is, your business will fail if you have an inefficient sales process.

Listening to your customers is the only way to guarantee that you create a product or a service that they actually want to buy. Customer feedback is commonly used throughout the product/service development or selling, to ensure that they are something that solves a customer’s problem or fulfills a need, to ensure that your staff is acting as expected, and to never have an unknown unsatisfied customer.

The most innovative companies in the world are the best at creating products / services that meet their customers’ needs and exceed their expectations. Think of Apple, Samsung, Cisco and Dell, they are making decisions based on customers feedbacks.

In today’s competitive business world, the companies who can intertwine product/service development with customer feedbacks, they will get strong competitive advantages, sticky customer loyalty, and increase their sales figures.

Measuring customer satisfaction helps you determine whether your product or service meets or surpasses customer expectations.

Using AIS feedback app you’ll have a better visibility on your staff’s performance, and you’ll never have an unknown unsatisfied customer as you will receive the feedbacks directly to your email address as soon as they are submitted by your customers.

To create an amazing experience, you need to ask your customers what they want, and use the insight to create a consistent, personalized experience. If you can create this, you will remain on top of the competition, and your customers will remain loyal and ignore tempting competitive offers. Act now before start losing your customers and business.

Improving the customer experience should be the primary reason you gather customer feedback. The process of winning new business and retaining existing customers is getting harder and harder. Offering an amazing experience that keeps your customers coming back and referring their friends to you, is the best way you can stand out from your competitors.

Stop reoccurring problems as the customers will tell you like it is. You can use their feedbacks to quickly and proactively solve the problems that are causing an unhappy customer. Use these feedbacks to implement a system to stop the problems from occurring again, and potentially affecting other customers.

Don’t waste your time by using suggestion boxes or any old survey or customer feedback methods, annoying to customers, and that needs their own process management, make it easy, and use AIS feedback app.

The secure access to the admin panel, allow only to administrator to access it and change the settings, with the ability to disable the top android action bar, the android home and back button, which increase the app security.

This application is available to try for 3 days, free of charge; with all features enabled.

Application Features/How it work:

Once you start the application, you will get this feedback window, and you can start to collect the customer’s feedback directly. A user friendly and easy to use interface makes the application easy to use, with the ability to disable the android buttons; so in case the tablet is mounted and unattended, the app cannot be closed.

Feedback window

Admin panel

From the admin panel, add your company logo, add a custom message to appear for 30 seconds for the customer after feedback submission, view the saved services to check or update them, check the last feedback submission date and time to make sure you have received the last one, or clear the app data to reset the preferences.

Saved feedback excel file

Lower your total cost of ownership as you can bring your own device, install our app on it, wall mount the tablet in a wall in your store, and start collecting customer’s feedbacks.

If enabled within the admin panel, once the customer submits a feedback, you will receive the feedback data by email, with the branch where the feedback has been collected within the email subject.

The app will create 1 folder inside the device storage called AIS feedback, and 3 sub folders called temp, photos, and feedback where the xls file is saved.

Email message sent after submission

Download the datasheet from here

Date

12 February 2017

Project

AIS customer feedback collection application

Categories

Mobile application development
AIS customer feedback collection application